Because each item is handcrafted and made to order, we do not accept general returns or exchanges.
However, your satisfaction is very important to us and we stand behind the quality of our work.
We will repair, replace, or refund an item if it arrives:
• Damaged in transit
• Defective due to workmanship or materials
To request a replacement or resolution, you must contact us within 7 days of delivery.
Please include:
• Order number
• Description of the issue
• Clear photos of the product and packaging
Contact us at:
📧 Info@northernrusticwood.com
📱 Text: (541) 969-8811
Because our products are handcrafted and often customized, the following are not eligible for return or exchange:
• Custom or personalized items
• Made-to-order products
• Items damaged through misuse, improper care, or normal wear
• Items returned without prior approval
Wood is a natural material and variations in grain, color, and character are expected and are not considered defects.
If a return is approved:
• Buyers are responsible for return shipping costs
• Items must be returned in original packaging when possible
Orders may be cancelled within 24 hours of purchase.
After production begins, orders cannot be cancelled.
We carefully test and inspect our products before shipment. Defective items are rare, but if a problem occurs, we will work with you to make it right.
