Northern Rustic Wood – Terms & Conditions
All Northern Rustic Wood products are handcrafted in Pendleton, Oregon.
Most items are made to order, meaning each piece is created specifically for the customer after purchase.
Because of the handmade nature of our products:
By placing an order, you acknowledge and accept these natural variations.
Orders are built in the order they are received.
Estimated lead times shown on the website are approximate and may vary due to:
We will always communicate if a significant delay occurs.
Placing an order means you understand your item may require production time before shipping.
Custom or personalized items (including size changes, custom designs, logo engraving, or special requests):
If clarification is needed, we may contact you before beginning your project.
Orders may only be changed or cancelled within 24 hours of purchase.
After materials are purchased or work has started, the order is considered in production and cannot be cancelled.
Because our products are handcrafted and often made to order:
We do not accept returns for:
If your item arrives damaged, please contact us within 3 days of delivery with photos so we can make it right.
Shipping timelines are separate from production time.
Northern Rustic Wood is not responsible for:
Please double-check your shipping information before placing your order.
Our products are designed for normal household use.
We are not responsible for damage caused by:
Care instructions are provided where applicable.
We reserve the right to correct:
If an error occurs, we will contact you before processing the order.
Northern Rustic Wood
Pendleton, Oregon
📧 info@northernrusticwood.com 📞 (541) 969-8811
